Customer Care
Customization
Engraving, birthstones, zodiac pieces and bespoke commissions — a house that has made one-of-a-kind jewelry since 1891 will happily make yours.
Yes, engraving is available on specific items. Please contact us to confirm whether the piece you have chosen is eligible. Note that engraved pieces cannot be exchanged.
Yes. Bespoke jewelry is one of the house’s founding services — please contact Customer Care, or book an appointment, and we will take you through the process from sketch to finished piece.
After you submit your design request, we share an image of the engraved design for your approval before proceeding. Nothing is engraved until you confirm it.
Yes, we offer a selection of zodiac-inspired pieces crafted in 18K gold and enriched with symbolic designs. Whether you are looking for a pendant, a ring or a charm, each piece is designed to reflect the traits of its sign.
Some of our zodiac pieces can be personalized with your choice of birthstone. Engraving is not available on zodiac pieces. Please contact Customer Care for more information.
Zodiac jewelry is typically crafted in 18K yellow gold, and the gold color can be changed to white or rose. Sizes vary depending on the piece — do reach out for custom sizing options.
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Try a shorter word, browse the other topics on the left, or write to customercare@lateliernawbar.com — we answer every message personally.
See also
Our services — bespoke jewelry, personalized pendants and charms, upcycling and remodeling.
Book an appointment to discuss a commission.
Quick Links
Contact Customer Care
Still need help?
A client advisor is on hand in English and Arabic — for sizing, personalization, delivery across the Kingdom or simply a second opinion before you choose.
- customercare@lateliernawbar.com
- Telephone — Saudi Arabia
- +966 53 995 0306
- Hours
- Sunday to Thursday, 10:00 – 22:00 (AST)
Friday, 16:00 – 22:00 (AST) - Boutique
- Riyadh Flagship — Via Riyadh Mall, Riyadh, Saudi Arabia
- Order status
- Track your order · Shipping & exchange policy