Customer Care
How can we help?
Answers on caring for your jewelry, finding your size, delivery anywhere in the Kingdom, payment, repairs and bespoke commissions. Search below, or choose a topic — and if the answer is not here, a client advisor in Riyadh is a message away.
No topic matches that search
Try a single word — “size”, “delivery”, “engraving”, “VAT” — or write to us at customercare@lateliernawbar.com and we will answer personally.
Quick Links
Delivery across the Kingdom
Insured dispatch with SMSA and Aramex: 1–3 working days in Riyadh, 2–5 days to Jeddah, Dammam and every other Saudi region. Complimentary above SAR 1,000.
Prices include 15% VAT
Every price on this site is shown in Saudi riyals, inclusive of 15% VAT, with a tax invoice issued for each order. No customs charges inside the Kingdom.
Care for a lifetime
Cleaning, polishing, repair and remodeling are carried out in-house. Our care manual covers gold, diamonds, colored stones, pearls and enamel.
Contact Customer Care
Still need help?
A client advisor is on hand in English and Arabic — for sizing, personalization, delivery across the Kingdom or simply a second opinion before you choose.
- customercare@lateliernawbar.com
- Telephone — Saudi Arabia
- +966 53 995 0306
- Hours
- Sunday to Thursday, 10:00 – 22:00 (AST)
Friday, 16:00 – 22:00 (AST) - Boutique
- Riyadh Flagship — Via Riyadh Mall, Riyadh, Saudi Arabia
- Order status
- Track your order · Shipping & exchange policy