Orders & Repairs

Please contact us as soon as possible if you would like to make changes. We will do our best to accommodate them before your piece is shipped; once it has left us, the exchange policy applies.

Standard pieces may be exchanged within 14 days of delivery, provided they are unworn and returned in their original packaging with the invoice. Custom, resized and engraved pieces are not exchangeable.

The full conditions are on our shipping and exchange page.

Yes. Online orders can be collected, exchanged or handed in for service at the Riyadh flagship, Via Riyadh Mall. Bring your order confirmation or invoice with you, and an advisor will take care of the rest.

Yes. Most rings and some bracelets can be resized. Contact our team with your order number and a photograph of the piece, and we will arrange it.

You can submit a repair request by contacting us through live chat, WhatsApp or email, or by bringing the piece to the Riyadh flagship. Our team will guide you through the next steps and provide a timeline before any work begins.

Repair times depend on the complexity of the piece, but usually take 7 to 14 business days from the moment we receive the item. Work that has to be carried out by hand in the Beirut atelier can take longer; we always confirm the timeline with you first.

Absolutely. Our Customer Care specialists are here to guide you through your shopping experience, from sizing and personalization to product selection and checkout. Reach us by live chat, WhatsApp or email, in English or Arabic, for one-to-one support.