Shipping

In-stock pieces are dispatched with SMSA or Aramex and arrive in Riyadh within 1 to 3 working days. Jeddah, Dammam, Makkah, Madinah, Abha and every other Saudi region receive their orders within 2 to 5 working days.

Made-to-order, resized and personalized pieces are made by hand in our Beirut atelier — please allow up to 14 days before dispatch. We confirm the expected date with you when you order.

Yes. Delivery is complimentary anywhere in the Kingdom on orders over SAR 1,000, fully insured and signature-required.

For orders under SAR 1,000 a flat delivery fee is calculated from your city and shown at checkout, before you confirm payment. There is nothing further to pay on arrival.

As soon as your order leaves us you receive the courier’s tracking number by email and SMS. You can follow it at any time from Track your order, or from the orders page of your account.

Yes. Choose boutique collection at checkout and pick your order up from the Riyadh flagship at Via Riyadh Mall — we will let you know the moment it is ready, and there is no delivery charge. Collection is also available at our Beirut flagship in Saifi Village.

Every order travels insured and signature-required, presented in the house’s packaging and ready to give. Gift wrapping is available on request — add a note at checkout or tell Customer Care.

Yes. Once your order is delivered you receive an official proof of delivery by email, including the recipient’s name, the delivery date and the courier’s confirmation.

Every price on this site is shown in Saudi riyals and includes 15% VAT. There are no customs charges or import duties on deliveries within the Kingdom, and a tax invoice is issued with every order.

Yes — we ship worldwide by express courier, including across the GCC. Outside the Kingdom, customs charges and import duties are determined by the local authorities and are the responsibility of the client. Contact Customer Care if you would like an estimate before you order.

Due to international regulations and carrier limitations, we currently do not ship to Cuba, Iran, North Korea, Syria, Palestine, Israel, or Crimea, Donetsk and Luhansk.

We are unable to ship a single order to multiple addresses. If you are sending pieces to different people, please place a separate order for each — our advisors are happy to arrange this for you.