Customer Care
Materials
18K gold, natural stones and color laid by hand — chosen for beauty, for durability, and for the fact that we can tell you where they came from.
We work primarily in 18K gold — yellow, rose and white — for our women’s jewelry. The men’s collection is made in high-quality sterling silver, with selected designs in 18K gold. All materials are chosen for their beauty and their durability.
Our stones are natural: turquoise, malachite, lapis lazuli, mother-of-pearl, black onyx, agate, red coral, amethyst, citrine, blue topaz, garnet, emerald, ruby, sapphire and diamonds. Color is also laid by hand, in enamel, in our Beirut atelier.
All our diamonds and gemstones are 100% natural. Each stone is individually selected for its quality, character and brilliance, which is why no two pieces are ever quite identical.
Yes. We use conflict-free diamonds and SMO (Single Mine Origin) gold to ensure traceability and ethical sourcing.
SMO (Single Mine Origin) gold is responsibly sourced from certified mines that adhere to strict environmental, social and governance (ESG) standards. It allows full traceability and transparency, from the mine to the finished piece.
SMO gold ensures full traceability from mine to market, supporting transparent and responsible sourcing. Recycled gold avoids mining altogether. Both are valuable sustainability choices; we currently use SMO for its traceability.
No. Our jewelry is crafted without nickel and is hypoallergenic. We prioritize materials that are safe for sensitive skin.
18K gold will not tarnish, though it may need an occasional polish. Sterling silver oxidizes naturally over time and cleans easily. Enamel keeps its color as long as it is protected from harsh chemicals and from impact.
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See also
Sustainability — conflict-free stones and Single Mine Origin gold.
The care manual — how to look after each material.
Quick Links
Contact Customer Care
Still need help?
A client advisor is on hand in English and Arabic — for sizing, personalization, delivery across the Kingdom or simply a second opinion before you choose.
- customercare@lateliernawbar.com
- Telephone — Saudi Arabia
- +966 53 995 0306
- Hours
- Sunday to Thursday, 10:00 – 22:00 (AST)
Friday, 16:00 – 22:00 (AST) - Boutique
- Riyadh Flagship — Via Riyadh Mall, Riyadh, Saudi Arabia
- Order status
- Track your order · Shipping & exchange policy