Customer Care
Sustainability
Conflict-free stones, gold traceable to a single mine, and a workshop that would always rather remake a piece than replace it.
Yes. We ensure our diamonds and gemstones are conflict-free, adhering to ethical sourcing standards.
Yes, we use Single Mine Origin (SMO) gold, which is fully traceable to a single mine and adheres to the highest environmental, social and governance (ESG) standards. SMO gold brings transparency and responsibility to sourcing, allowing our clients to trace the origin of their gold and its impact on mining communities.
We are committed to responsible practices and are actively documenting our internal standards.
We are committed to reducing our environmental footprint through several practices: remodeling services, repurposing materials, and sourcing used gold. An old piece brought back to the atelier becomes a new one rather than waste.
Yes, we do — from traceable gold to stones selected through responsible channels, and packaging we keep deliberately simple.
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Try a shorter word, browse the other topics on the left, or write to customercare@lateliernawbar.com — we answer every message personally.
See also
Materials — what we use and why.
Upcycling & remodeling — give an heirloom a second life.
Quick Links
Contact Customer Care
Still need help?
A client advisor is on hand in English and Arabic — for sizing, personalization, delivery across the Kingdom or simply a second opinion before you choose.
- customercare@lateliernawbar.com
- Telephone — Saudi Arabia
- +966 53 995 0306
- Hours
- Sunday to Thursday, 10:00 – 22:00 (AST)
Friday, 16:00 – 22:00 (AST) - Boutique
- Riyadh Flagship — Via Riyadh Mall, Riyadh, Saudi Arabia
- Order status
- Track your order · Shipping & exchange policy